Perspectives on Marketing, Sales, and More
Customer service is something of a passion for me. We try to hold every decision against a simple standard. ”Does this represent outstanding customer service?” If the answer is “no” we try to rework it. Sometimes it hurts. Like when a customer returned a tube of sunscreen because the expiration date was 2 months off, [...]
Or cats… A friend of mine sent me this post about a really poor customer service experience that she had. I have a long-haired cat who needs a lion cut and bath. I can’t take him to a walk-in groomer because he’s a “pooper.” He gets so upset that he pees and poops and those [...]
We recently had an experience that highlighted the difference between winning a sale, and coming in second. Some background. My wife and I own a small apartment building in Scottsdale AZ. Since we live in Northern California, we needed to hire someone to manage it. We have had someone in place for several years, but [...]