MarketQwest Associates

Customer service is something of a passion for me.  We try to hold every decision against a simple standard.  ”Does this represent outstanding customer service?”  If the answer is “no” we try to rework it. Sometimes it hurts.  Like when a customer returned a tube of sunscreen because the expiration date was 2 months off, [...]

We recently had an experience that highlighted the difference between winning a sale, and coming in second. Some background. My wife and I own a small apartment building in Scottsdale AZ.  Since we live in Northern California, we needed to hire someone to manage it.  We have had someone in place for several years,  but [...]